How can we help you?

General


Sampling

  • Do you offer samples?

    With our Sample Palette you can sample all six Skylar signature scents (Isle, Meadow, Capri, Willow, Arrow, and Coral) conveniently in your own home.

    For just $20, you’ll receive six mini-sized spray bottles to experiment with the scents (alone or layered together) over several days. The best part? You'll receive a promo code with your shipment to apply your $20 sample palette as a credit toward your next purchase of a full-size scent!

    Scents not a good match for you? No worries! Contact Us within 30 days of receipt and we’ll send you a free return label to return the product for an exchange or refund (minus any original shipping fees).

Email List

  • How do I sign up for your email list?

    Don’t miss a beat! Subscribe to our email list by checking the "Subscribe to our newsletter" box during checkout and you’ll be the first to receive exclusive promotions and updates directly in your inbox. 

    You can also sign up by entering your email address in the “Stay in Touch” box at the bottom right of every page on our website.

    You can unsubscribe at any time.

  • How do I unsubscribe from the email list?

    No longer want to receive emails? Unsubscribe from our email list by clicking on the “Unsubscribe” link at the bottom of all Skylar emails. You can re-subscribe at any time.

Contact Us

  • How can I contact Skylar?

    If you need assistance, we are here to help! Please contact us via chat, email, phone or text.

    Chat and Email

    Chat with us online, submit a Contact Us form, or email us at hello@skylar.com.
    Monday-Friday, 7am-5pm pst

    Phone and Text

    Still need help? Call or text us at:

    (888) 745-7011
    Monday-Friday, 8am-5pm pst

  • Do you wholesale your products?

    Interested in carrying Skylar products in your store? Please Contact Us

Shipping


Shipping

  • How and where do you ship?

    We currently ship domestically via USPS and DHL (for standard delivery) and UPS (for expedited delivery). We ship internationally to Canada, United Kingdom, and Australia via DHL. 

    We provide tracking information on all orders. Often USPS will deliver packages right to your mailbox, so if you don't see your shipment at your door, be sure to check inside and around your mailbox.

  • How long will it take to receive my order?

    We ship out of California and the in-transit time depends on the shipping destination. Most orders ship within 1 business day and arrive within 3-6 business days after they ship. You’ll receive tracking information via email to track your order. Please note that it sometimes takes 1-2 days for USPS to update their website with your tracking information.

    We do not ship on weekends or holidays.

  • Do you offer free shipping?

    We offer free standard shipping in the United States on any order $40 and over. Free shipping is automatically applied at checkout for qualifying orders.

  • Do you offer expedited shipping?

    We offer UPS 2 business day delivery and next business day delivery for all U.S. orders. Be sure to place your order before noon PST Mon-Fri (excluding holidays) and select the shipping speed you’d like at checkout to qualify for guaranteed delivery. In-transit time does not include the day that your order is shipped.

    UPS 2-day shipping - $15

    UPS Next-day shipping - $25

  • Where do you ship internationally?

    Currently we ship internationally to Canada, Australia and the U.K via DHL.

  • Do you cover international customs duties and taxes?

    Our international shipping fees do not include customs duties and taxes.

Payments, Gift Cards, & Promos


Payment, Gift Cards, & Promos

  • What payment methods do you accept?

    We accept all major credit cards (Visa, Mastercard, American Express, and Discover), Paypal, and Amazon pay. 

    Have a gift card? Enter your gift card code at checkout in the “Gift Card or Discount Code” box and click on “Apply”.

Gift Cards

  • How do I buy a gift card?

    Not sure which scent to gift? We’ve got you covered! Skylar gift cards make the perfect gift for any occasion. Gift cards can be purchased in a $50-$200 value.

    For your convenience, our gift cards are digital and the code will be emailed to your recipient. We currently do not offer physical gift cards.

    Ready to shower someone with love? Buy your gift card here.  

  • How do I redeem a gift card?

    Redeem your gift card in one click! In your gift card email, click on “Redeem Gift Card”, then choose your product(s). Your gift card value will automatically be applied at checkout.

    You can also copy and paste your gift card code from your email to the “Gift card or discount code” box during checkout and click on “Apply”.

Promotion Codes

  • Where do I enter my promo code?

    To receive your promotional discount, enter your promo code in the “Gift card or discount code” box during checkout and click on “Apply”.

  • My promo code isn’t working, what’s wrong?

    Promotion codes terms vary, so it’s best to start by going through your promotion terms. After you’ve done this, enter the promo code in the “Gift card or discount code” box during checkout and click on “Apply”.

    If your promo code does not apply, check the following:

    - Minimum order value

    - Product type (promo code may only apply to select products)

    - Expiration date

    If you are still having difficulty with your promotion code, please Contact Us and we'd be happy to help.

  • My promo code wasn’t applied at checkout. What now?

    We’re so sorry that your promo code was not applied to your order. Contact Us and include the promo code you would like to use so that we can best assist.

My Orders & Account


My Account

  • Help! I can’t access my account.

    If you forgot your password, click "Forgot your password?" on the Skylar Account login page, enter the email address that you used to place your order, and click Submit. We'll email you a link to reset your password.

    Don’t have an account? Contact Us and we’ll send you a link to activate it.

My Orders

  • How do I make changes to my order?

    If you would like to make a change to your order, please Contact Us as soon as possible and we’ll do our best to help. If your order has already been shipped by the time we receive your request, then unfortunately we can no longer cancel or change the order.

    If you would like to change your order after trying our product, Contact Us and we’ll be happy to assist with an exchange or return.

  • How do I cancel my order?

    We’re sorry you’ve changed your mind, but understand that things come up. If your order has already been prepared or shipped by the time we receive your request, then unfortunately we can no longer cancel your order.  Please Contact Us and we will be happy to assist you with a return or exchange.

    If your order has not shipped, please Contact Us as soon as possible and we’ll do our best to assist.

  • How do I track my order?

    After you place your order, you’ll receive an order confirmation via email with a linked tracking number to track your order in-transit. Please note that it can take 1-2 business days for USPS to update their website with the status of your shipment.

  • My tracking link doesn’t have any information. Is something wrong?

    In some cases, USPS tracking links take 1-2 business days to update. If your tracking link still isn’t showing tracking information, Contact Us so we can help.

  • My package is marked as delivered, but I can’t find it. What can I do?

    If your package is marked as delivered and you can’t find it, please be sure to check inside and around your mailbox for your package. If you still can’t locate it, Contact Us and we’ll help you get your order as soon as possible.

  • My order was shipped to the wrong address, help!

    No worries! Contact Us, and we’ll help get your order to the correct address.

My Subscription

  • How do I choose a different scent for my subscription?

    Changing your full size scent selection is easy. Sign in to your Skylar Account and click on "Scent Auto Renewal" in the Active Orders section. Click on “Want to change your scent?” and select a different scent. Click on the “Save” button and voila! Your new scent will ship on your scheduled ship date.

  • How do I add a scent to my subscription?

    Adding a scent to your subscription is easy! All you have to do is log into your Skylar Account and click on "Scent Auto Renewal" in the Active Orders section. From there you can add a scent to your upcoming shipment by scrolling down the page and clicking on "Add" button under the scent you would like. Your order will reflect the newly added scent and an updated order total with any additional savings included.

  • What is my discount with a subscription?

    Replenish your Skylar products and you’ll save 15% off and receive free U.S. shipping and returns on your subscription product(s)!

  • How do I cancel my subscription?

    Change your mind? You can easily change or cancel your subscription at any time through your account. To cancel your subscription, sign in to your Skylar Account and click on the "Scent Auto Renewal" in the Active Orders section that you would like to cancel. Click on “Cancel Order” at the bottom of the page. In the pop-up window, please click on the "No thanks! I want to cancel" link. Select the Reason for your Cancellation and click on the "Submit" button to complete your cancellation. Please note that by canceling your order you will surrender your $20 sample credit.

    If you do not see any orders under your Active Subscriptions then you do not currently have a subscription.

  • I just canceled my subscription but I want to reactivate it. What should I do?

    If you have cancelled subscription, but would like to reactivate it, please Contact Us and we would be happy to help!

  • How do I change the replenishment schedule of my full size scent(s)?

    To change your replenishment schedule of your full size scents, sign in to your Account. Click on "Scent Auto Renewal".

    Orders originally set on a 3, 6, or 9 month frequency can be updated through your account. If you originally placed your order as a One Time Only order, please contact us and we would be happy to change your order to replenish on the regular. We'll only bill you when your order ships.

My Referrals & Rewards

  • How does your referral program work?

    Our referral program allows you to earn a $10 store credit when your friend makes a Skylar purchase. As a bonus, they’ll receive $10 off their first purchase! To earn your credit(s), please log in to your Skylar Account and scroll to the bottom of the page. There you can copy or share your unique referral link with them via facebook, twitter, or email. 

  • I want to refer friends, where do I find my referral link?

    To find your unique link, Sign in to your Skylar Account and scroll to the bottom of the page. From there you copy or share a referral link via Facebook, Twitter, or Email. You can also keep track of your shares and rewards.

  • How do I redeem my referral gift code?

    Your referral gift code will be sent to you via email when your friends place an order. To redeem your referral gift code enter the code in the "Discount code" box and click "Ok" to apply it to your order. To apply your gift code to a scheduled subscription order, please Contact Us and we would be happy to help.

Returns & Exchanges


Returns & Exchanges

  • What is your 30-day happiness guarantee?

    We want every Skylar experience to be an amazing one! We offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time.

    Please Contact Us to request a return or exchange and we will email you a free return label. For refunds, please note that your original shipping charge (if any) is not refundable.

  • What is your return and exchange policy?

    We offer free returns or exchanges within 30 days of receiving your order. Please note that your original shipping charge (if any) is not refundable.

    To request a return or an exchange, Contact Us and we'd be happy to email you a free return label.

  • How do I exchange my order?

    Changed your mind on which scent is your fav? No worries! We offer free exchanges within 30 days of receiving your order. To exchange an item, Contact Us and we’ll send you a free prepaid return label to send back your product(s). Upon receiving the return, we’ll ship out your exchange right away. You’ll receive an email with tracking information as soon as your exchange ships.

  • How do I return my order?

    Scents are a very personal thing and we’re sorry our scents weren’t a perfect match for you!

    We offer free returns within 30 days of receiving your order. To return an item, Contact Us and we will send you a free prepaid return label to send back your product(s). Upon receiving the return, we'll process your refund right away.

    Please note that it can take 3-5 business days for the refund to show up on your original form of payment after we process it on our end and the original shipping charge (if any) is not refundable.

  • How long will it take to process my refund?

    Return shipping can take up to 7 business days. Once we receive your return, we’ll process your refund right away, but it may take an additional 3-5 business days for the refund to show up on your original form of payment. You’ll receive a refund notification via email as soon as we process your refund on our end.

Product Info


General

  • What is your product philosophy?

    Skylar is creating a new world of fragrance by using clean, conscious ingredients to craft beautiful, innovative and hypoallergenic scents for yourself and your home. Our product philosophy is simple - use the good and lose the bad.

    View our full product philosophy

  • How is Skylar eco-friendly?

    We care both about your health and the health of our environment. That’s why we make ingredient and packaging choices that keep the Earth in mind. Dual-purpose packaging, renewable resources, recyclable goodness - yes please.

    Our packing peanuts are made from 100% organic vegetable starch. They are non-toxic, biodegradable, and recyclable. They completely dissolve instantly in water (try it!). Skylar shipping boxes and glass bottles can be recycled as well.

  • Do you test on animals?

    We love our furry friends so much. Our formulas are not tested on animals. Ever.

  • Are your products vegan?

    All of our products are vegan. We firmly believe in offering products that contain no animal-derived ingredients.

  • Are your products gluten-free?

    Our products are gluten-free and do not contain wheat, barley, rye, or oats.

  • Are your products organic?

    We source the highest quality ingredients for our products, but they are not certified organic.

Fine Fragrances

  • Which Skylar scent is right for me?

    Skylar has a scent for every mood! Our four signature scents can be described as:

    Isle - Clean, dewy, and fresh 

    Meadow - Floral, elegant, and beautiful

    Arrow - Spicy, warm, and seductive

    Coral - Fruity, floral, and flirty

    Capri - Zesty, sparkling, and sweet

    Willow - Woodsy, lush, and cool

    Still not sure, which scent is right for you? We’ve got you covered! Take our Scent Quiz to find your perfect match. Don’t worry, we offer free exchanges within 30 days if you change your mind!

    Feeling creative? Our scents were made to be layered. Find new combinations for every occasion or mood by layering our scents. Spritz two or more scents to find your unique signature scent.

  • How do I layer my scents?

    Layering is a great way to build up our scents and explore unique combinations. Spray one on and layer in a spritz, and you’ve got yourself a customized signature scent that mingles perfectly with your body’s natural chemistry.

    Need some inspiration? Try these layering combinations:

    Arrow + Willow 

    The subtle romantic florals of Arrow, Rose and Jasmin, add a beautiful feminine twist, and the base notes intertwine beautifully – the soft patchouli of Arrow is the perfect complement to the benzoin and fir balsam in Willow.  Sensual and fresh, it's the perfect Fall woody floral. 

    Arrow + Meadow

    Our most full bodied floral is luscious paired with our most sensual base. The Jasmine in Meadow plays off the subtle warmth in Arrow

    Capri + Isle 

    The sheer, beachy base of Isle layered with the bright citrus pop of Neroli and grapefruit in Capri transports you to the ultimate Island Getaway (no matter where you are!).

    Capri + Meadow

    The full floral accord of tuberose and night blooming jasmine in Meadow are lifted up with the sparkle of the Bergamot and Grapefruit in our delicious Capri.

    Coral + Capri

    The apple blossom and black currant in Coral lock with the Bergamot, Orange and Grapefruit in Capri to create the perfect sun filled day. A travel size spritz of Arrow take this delectable combo from day to night.

    Coral + Arrow

    Coral is known for its bright top notes of Apple Blossom, Grapefruit and Black Currant, but its base note is what makes it so interesting.  The soft patchouli and benzoin are in the same family as the seductive base note accord in Arrow. Worn together, they bring both height and depth to the experience of layering your scents!

     

    Isle + Meadow

    Fabulous floral meet the island queen. Heady white flowers of tuberose and jasmine blend with the dewy, sheer bae of Isle to create an exotic floral for all ages. 

     

    Isle + Willow

    Isle is creamy and versatile. When layered with Willow it softens the green top note in Willow and makes a luscious, easy to wear scent that is never overpowering, and great for day or night.  Apply Isle all over and keep our Willow rollie with you all day for pulse point applications.

    Capri + Willow

    We LOVE juxtapositions.  The fresh, citrusy pop of Capri plays well with the green woodsiness of Willow. Playful yet grounded, its the perfect pairing for a jeans and tee kind of weekend.

  • How can I extend the wear of my scents?

    Skylar fragrances are lighter than conventional fragrances, because we don't use harmful chemicals that can extend the wear of the scents (like phthalates, which are also hormone disruptors). Everyone's sense of smell is different and we’ve got a few tips that might help make the scents more long-lasting for you (the natural way!).

    Wear it in your hair - Try spraying a spray or two on your fingers and run your hands through your hair. Hair is a great scent carrier as it does not produce body heat, which is what burns fragrance off the skin. It's best to avoid spraying perfume directly in the hair as that can be drying to your hair, but a dab on the fingers will allow some of the alcohol to burn off, and then the hair will hold it.

    Wear it on your clothes - Clothes hold scent well; the scents are clear so they should not stain your clothes and the scent will come off in the wash. Just to be safe, you can walk through a spritz while fully dressed.

    Layer it! Layering is a great way to build up our scents and explore unique combinations. Spray one on and layer in a spritz, and you’ve got yourself a customized signature scent that mingles perfectly with your body’s natural chemistry.

  • What ingredients are in your scents?

    We pride ourselves on offering formulas that are clean and safe. We blend natural, plant based and safe science ingredients to provide safe, non-toxic formulations.

    We only formulate to include the absolute most essential ingredients. No fillers, no fluff. We focus on including ingredients that deliver true skin benefits and efficacy.

    Our 6 No No Ingredients that we formulate without are

    - Parabens

    - Harsh Cleansers (Sodium Lauryl Sulfate, Sodium Laureth Sulfate

    - Mineral Oil & Petrolatum

    - Phthalates

    - Animal-derived Ingredients

    For more information, please read our Product Philosophy.

  • Is Skylar hypoallergenic? I have sensitivities to conventional perfumes.

    We strive to develop gentle formulas that are skin safe and non-irritating. Did you know that conventional perfumes often contain allergenic compounds? These are known ingredients that can cause skin sensitivities. Our scents are designed to specifically avoid these types of irritating compounds so you can smell great and not have to worry!

    Fragrances, harsh cleansers, abrasives and chemical exfoliants can all contribute to skin sensitivities so we are mindful to include only gentle and safe for you ingredients for happy, healthy skin.

    If you have a known skin allergy, we recommend you speak with your doctor prior to using our products. We also recommend testing the product on a very small portion of the wrist if your doctor approves. Simply spritz the scent, allow to dry and watch over the next 24 hours, before applying the scents normally.

  • Where are your scents made?

    Our scents are hand-made out of Los Angeles at a local perfumery and our ingredients are sourced from all around the world. For example, our vanilla comes from Madagascar, our jasmine comes from India, and our bergamot comes from Italy. Our organic sugar cane alcohol is from an eco-friendly distillery based in Oregon.

Home Fragrances

  • What are your candles made of?

    Our candle wax is made with a blend of 100% (non-GMO) soy and coconut wax. They do not contain paraffin wax. Our candle wicks are 100% cotton and lead-free. Each candle offers one of Skylar’s signature scent, created with Skylar Body's own fragrance blend with natural and essential oils.

    Our candles feature 100% cotton, lead-free wicks.

  • What are the wicks made of?

    Our candles feature 100% cotton, lead-free wicks.

  • What are the benefits of soy coconut candles?

    Our candle wax is made with a blend of 100% (non-GMO) soy and coconut wax. Soy coconut wax which is a natural, non-toxic, biodegradable and a renewable sustainable resource. Our wax candles are paraffin-free and burn cleaner, cooler, slower, and more evenly than other waxes.

    Did you know that over 95% of candles on the market today contain paraffin. In fact, many "soy" candles in today's market are actually a blend containing soy wax and paraffin wax. Our candles are clean burning, which means you can breathe without worrying when burning our candles.

  • How are your candles eco-friendly and sustainable?

    Our soy-coconut wax is biodegradable and from a renewable, sustainable resource. Our candles do not contain paraffin. Paraffin candles are made from petroleum (a non-renewable source) and release CO2 in the atmosphere when burned.

  • Do soy-coconut candles have as much fragrance as a paraffin wax candle?

    Yes! The scent of a candle comes from the pool of melted wax. Soy wax has a lower melting point than paraffin candles and consequently has a larger pool of melted wax to disperse the fragrance.

  • Where should I burn my soy-coconut candle?

    It is best to burn your candle on a stable, non-flammable, heat safe, hard surface away from drafts and material that could catch fire. Please do not leave your candle unattended. Keep burning candles out of reach of children and pets.

Your happiness is our #1 priority.


We would love to hear from you.