How can we help you?

General


General Questions

  • How can I contact Skylar?

    If you need assistance, we are here to help! 

    Chat with us online from Monday-Friday, 7am-5pm pst. 

    Or simply submit a Contact Us form, or email us at hello@skylar.com. Looking forward to assisting you! 

     

  • What stores do you currently sell at?

    We currently sell at select Sephora stores in the US and Canada. You can see if there’s one near you here!

  • I purchased Skylar products from a store. Can I set up a return or exchange?

    We are not able to set up returns or exchanges with Skylar products that were purchased outside of Skylar.com. You would have to set up the return/exchange at the store where it was purchased. 

  • Do you wholesale your products?

    Interested in carrying Skylar products in your store? Please Contact Us

My Account

  • How do I sign up for your email list?

    Don’t miss a beat! Subscribe to our email list by checking the "Subscribe to our newsletter" box during checkout and you’ll be the first to receive exclusive promotions and updates directly in your inbox. 

    You can also sign up by entering your email address in the “Stay in Touch” box at the bottom right of every page on our website.

    You can unsubscribe at any time.

  • How do I unsubscribe from the email list?

    No longer want to receive emails? Unsubscribe from our email list by clicking on the “Unsubscribe” link at the bottom of all Skylar emails. You can re-subscribe at any time.

  • Help! I can’t access my account.

    If you forgot your password, click "Forgot your password?" on the Skylar Account login page, enter the email address that you used to place your order, and click Submit. We'll email you a link to reset your password.

    Need to activate your account? Contact Us and we’ll send you an activation link..

My Orders


Returns & Exchanges

  • What is your 30-day happiness guarantee?

    We offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time.

    Please Contact Us to request a return or exchange and we will email you a free return label. For refunds, please note that your original shipping charge (if any) is not refundable.

  • What is your return and exchange policy?

    As part of our 30-day happiness guarantee, we offer a no-hassle return or exchange policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time. Products must be returned in new or gently used condition. Please note that your original shipping charge (if any) is not refundable. 

    Once received at the warehouse, processing can take up to 3 days. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. 

    Products that have been purchased outside of skylar.com can not be returned through Skylar. 

    You can create your own return label here or email hello@skylar.com

  • How do I return or exchange my order?

    You can create your own return label here or email hello@skylar.com. Please fill out what you would like to exchange your item for. Once you receive the label, please drop off your gently used product to your local UPS.

    Once received at the warehouse, processing can take up to 3 days. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. 

    For exchanges, your replacement product will be shipped once the item is received at the warehouse. 

     

  • How long will it take to process my refund?

    Return shipping can take up to 10 business days. Once we receive your return, we’ll process your return as quick as we can, but it may take an additional 3-10 business days for the refund to show up on your original form of payment. You’ll receive a refund notification via email as soon as we process your refund on our end.

Shipping

  • How and where do you ship?

    We currently ship domestically via USPS and DHL (for standard delivery) and UPS (for expedited delivery). We ship internationally to Canada, United Kingdom, France, and Australia via DHL. 

    We provide tracking information on all orders. Often USPS will deliver packages right to your mailbox, so if you don't see your shipment at your door, be sure to check inside and around your mailbox or anywhere else that you receive mail. .

  • How long will it take to receive my order?

    We ship out of California and the in-transit time for standard delivery depends on the shipping destination. Most orders ship within 1 business day.  Domestic orders are estimated to arrive within 3-7 business days after they ship. International orders are estimated to arrive within 14 business days after they ship.

    You’ll receive tracking information via email to track your order. Please note that it sometimes takes 1-2 days for your tracking information to be updated on our shipping carrier's website.

    Orders placed around the holidays may experience an increase in transit time due to high shipping volume with our carriers.

    We do not ship on weekends or the following US holidays:

    • New Year’s Day
    • Memorial Day
    • 4th of July
    • Labor Day
    • Thanksgiving
    • Christmas
  • Do you offer free shipping?

    We offer free standard shipping in the United States on any order $40 and over. Please note: free shipping is automatically applied at checkout for qualifying orders.

  • Do you offer expedited shipping?

    We offer UPS 2 business day delivery and next business day delivery for all U.S. orders. Be sure to place your order before noon PST Mon-Fri (excluding holidays) and select your desired shipping speed at checkout to qualify for guaranteed delivery. In-transit time does not include the day that your order is shipped.

    UPS 2-day shipping - $15
    UPS Next-day shipping - $25

    Currently the only shipping option for International orders is expedited shipping for $20

  • Do you ship internationally?

    We ship internationally to Canada, Australia, France and the U.K. Currently the only shipping option for International orders is expedited shipping for $20

    Customs duties and taxes are not included in the shipping fee. All prices on our website are shown in US dollars (USD).

     

  • Do you cover international customs duties and taxes?

    Our international shipping fees do not include customs duties and taxes. Depending on country and size of product, custom duties and taxes may be owed upon pickup of shipment. 

My Orders

  • How do I make changes to my order?

    If you would like to make a change to your order, please Contact Us as soon as possible and we’ll do our best to help. If your order has already been shipped by the time we receive your request, then unfortunately we can no longer cancel or change the order.

  • How do I cancel my order?

    If your order has already been prepared or shipped by the time we receive your request, then unfortunately we can no longer cancel your order.  Please Contact Us and we will be happy to assist you with a return or exchange.

    If your order has not shipped, please Contact Us as soon as possible and we’ll do our best to assist.

  • How do I track my order?

    After you place your order, you’ll receive an order confirmation via email with a linked tracking number to track your order in-transit. Please note that it can take 1-2 business days for USPS to update their website with the status of your shipment.

  • My tracking link doesn’t have any information. Is something wrong?

    In some cases, USPS tracking links take 1-2 business days to update. If your tracking link still isn’t showing tracking information, Contact Us so we can help.

  • My package is marked as delivered, but I can’t find it. What can I do?

    If your package is marked as delivered and you can’t find it, please be sure to check inside and around your mailbox or anywhere that you receive mail. 


    If you still can’t locate it, Contact Us and we’ll help you get your order as soon as possible.

  • My order was damaged in transit. What now?

    We’re so sorry that your order was damaged in transit. Please Contact Us as soon as possible so that we can help.

Payments, Gift Cards, & Promos


Payment

  • What payment methods do you accept?

    We accept all major credit cards (Visa, Mastercard, American Express, and Discover), Paypal, and Amazon pay.

    Have a gift card? Enter your gift card code at checkout in the “Gift Card or Discount Code” box and click on “Apply”.

Gift Cards

  • How do I buy a gift card?

    Not sure which scent to gift? We’ve got you covered! Skylar gift cards make the perfect gift for any occasion. Gift cards can be purchased in a $50-$200 value.

    For your convenience, our gift cards are digital and the code will be emailed to your recipient. We currently do not offer physical gift cards.

    Ready to shower someone with love? Buy your gift card here.  

  • How do I redeem a gift card?

    Redeem your gift card in one click! In your gift card email, click on “Redeem Gift Card”, then choose your product(s). Your gift card value will automatically be applied at checkout.

    You can also copy and paste your gift card code from your email to the “Gift card or discount code” box during checkout and click on “Apply”.

    If you would like to apply your gift card to a Scent Club Subscription, feel free to Contact Us or email us at hello@skylar.com.

Promotion Codes

  • Where do I enter my promo code?

    To receive your promotional discount, enter your promo code in the “Gift card or discount code” box during checkout and click on “Apply”.

  • My promo code isn’t working, what’s wrong?

    Promotion codes terms vary, so be sure to check the terms of the promotion. After you’ve done this, enter the promo code in the “Gift card or discount code” box during checkout and click on “Apply”.

    If your promo code does not apply, check the following:

    - Minimum order value
    - Product type (some promo codes only apply to select products)
    - Expiration date

    If you are still having difficulty with your promotion code, please Contact Us and we'd be happy to help.

  • My promo code wasn’t applied at checkout. What now?

    We’re so sorry that your promo code was not applied to your order. Contact Us and include the promo code you would like to use so that we can best assist.

Product Information


General

  • Do you offer samples?

    Get all six Skylar signature scents delivered right to your door. Try each scent on its own or layer multiple scents to create a signature that is all you!

    Once your Sample Palette is delivered, you’ll have two weeks to test out all six scents. Your full-size scent will ship two weeks after the date your sample palette is delivered. If a scent is not selected during this two week period, we’ll ship you our best-selling scent - Isle! 

    Don’t worry, we’ll send you a reminder a week before your full-size scent ships so you’ll have plenty of time to change your scent selection or cancel your order.

    Check out our palette here! 

  • What is your product philosophy?

    Skylar is creating a new world of fragrance by using clean, conscious ingredients to craft beautiful, innovative and hypoallergenic scents for yourself and your home. Our product philosophy is simple - use the good and lose the bad.

    View our full product philosophy

  • How is Skylar eco-friendly?

    We care both about your health and the health of our environment. That’s why we make ingredient and packaging choices that keep the Earth in mind. Dual-purpose packaging, renewable resources, recyclable goodness - yes please.

    Our packing peanuts are made from 100% organic vegetable starch. They are non-toxic, biodegradable, and recyclable. They completely dissolve instantly in water (try it!). Skylar shipping boxes and glass bottles can be recycled as well.

  • Do you test on animals?

    We love our furry friends so much. Our formulas are not tested on animals. Ever.

  • Are your products vegan?

    All of our products are vegan. We firmly believe in offering products that contain no animal-derived ingredients.

  • Are your products gluten-free?

    Our products are gluten-free and do not contain wheat, barley, rye, or oats.

Fine Fragrances

  • Which Skylar scent is right for me?

    Skylar has a scent for every mood! Our four signature scents can be described as:

    Isle - Clean, dewy, and fresh 

    Meadow - Floral, elegant, and beautiful

    Arrow - Spicy, warm, and seductive

    Coral - Fruity, floral, and flirty

    Capri - Zesty, sparkling, and sweet

    Willow - Woodsy, lush, and cool

    Still not sure, which scent is right for you? We’ve got you covered! Take our Scent Quiz to find your perfect match. Don’t worry, we offer free exchanges within 30 days if you change your mind!

    Feeling creative? Our scents were made to be layered. Find new combinations for every occasion or mood by layering our scents. Spritz two or more scents to find your unique signature scent.

  • How do I layer my scents?

    Layering is a great way to build up our scents and explore unique combinations. Spray one on and layer in a spritz, and you’ve got yourself a customized signature scent that mingles perfectly with your body’s natural chemistry.

    Need some inspiration? Try these layering combinations:

    Arrow + Willow 

    The subtle romantic florals of Arrow, Rose and Jasmin, add a beautiful feminine twist, and the base notes intertwine beautifully – the soft patchouli of Arrow is the perfect complement to the benzoin and fir balsam in Willow.  Sensual and fresh, it's the perfect Fall woody floral. 

    Arrow + Meadow

    Our most full bodied floral is luscious paired with our most sensual base. The Jasmine in Meadow plays off the subtle warmth in Arrow

    Capri + Isle 

    The sheer, beachy base of Isle layered with the bright citrus pop of Neroli and grapefruit in Capri transports you to the ultimate Island Getaway (no matter where you are!).

    Capri + Meadow

    The full floral accord of tuberose and night blooming jasmine in Meadow are lifted up with the sparkle of the Bergamot and Grapefruit in our delicious Capri.

    Coral + Capri

    The apple blossom and black currant in Coral lock with the Bergamot, Orange and Grapefruit in Capri to create the perfect sun filled day. A travel size spritz of Arrow take this delectable combo from day to night.

    Coral + Arrow

    Coral is known for its bright top notes of Apple Blossom, Grapefruit and Black Currant, but its base note is what makes it so interesting.  The soft patchouli and benzoin are in the same family as the seductive base note accord in Arrow. Worn together, they bring both height and depth to the experience of layering your scents!

     

    Isle + Meadow

    Fabulous floral meet the island queen. Heady white flowers of tuberose and jasmine blend with the dewy, sheer bae of Isle to create an exotic floral for all ages. 

     

    Isle + Willow

    Isle is creamy and versatile. When layered with Willow it softens the green top note in Willow and makes a luscious, easy to wear scent that is never overpowering, and great for day or night.  Apply Isle all over and keep our Willow rollie with you all day for pulse point applications.

    Capri + Willow

    We LOVE juxtapositions.  The fresh, citrusy pop of Capri plays well with the green woodsiness of Willow. Playful yet grounded, its the perfect pairing for a jeans and tee kind of weekend.

  • How can I extend the wear of my scents?

    Skylar fragrances are lighter than conventional fragrances, because we don't use harmful chemicals that can extend the wear of the scents (like phthalates, which are also hormone disruptors). Everyone's sense of smell is different and we’ve got a few tips that might help make the scents more long-lasting for you (the natural way!).

    Wear it in your hair - Try spraying a spray or two on your fingers and run your hands through your hair. Hair is a great scent carrier as it does not produce body heat, which is what burns fragrance off the skin. It's best to avoid spraying perfume directly in the hair as that can be drying to your hair, but a dab on the fingers will allow some of the alcohol to burn off, and then the hair will hold it.

    Wear it on your clothes - Clothes hold scent well; the scents are clear so they should not stain your clothes and the scent will come off in the wash. Just to be safe, you can walk through a spritz while fully dressed.

    Layer it! Layering is a great way to build up our scents and explore unique combinations. Spray one on and layer in a spritz, and you’ve got yourself a customized signature scent that mingles perfectly with your body’s natural chemistry.

  • What ingredients are in your scents?

    We pride ourselves on offering formulas that are clean and safe. We blend natural, plant based and safe science ingredients to provide safe, non-toxic formulations.

    We only formulate to include the absolute most essential ingredients. No fillers, no fluff. We focus on including ingredients that deliver true skin benefits and efficacy.

    Our 6 No No Ingredients that we formulate without are

    - Parabens

    - Harsh Cleansers (Sodium Lauryl Sulfate, Sodium Laureth Sulfate

    - Mineral Oil & Petrolatum

    - Phthalates

    - Animal-derived Ingredients

    For more information, please read our Product Philosophy.

  • Is Skylar hypoallergenic? I have sensitivities to conventional perfumes.

    We strive to develop gentle formulas that are skin safe and non-irritating. Did you know that conventional perfumes often contain allergenic compounds? These are known ingredients that can cause skin sensitivities. Our scents are designed to specifically avoid these types of irritating compounds so you can smell great and not have to worry!

    Fragrances, harsh cleansers, abrasives and chemical exfoliants can all contribute to skin sensitivities so we are mindful to include only gentle and safe for you ingredients for happy, healthy skin.

    If you have a known skin allergy, we recommend you speak with your doctor prior to using our products. We also recommend testing the product on a very small portion of the wrist if your doctor approves. Simply spritz the scent, allow to dry and watch over the next 24 hours, before applying the scents normally.

  • Where are your scents made?

    Our scents are hand-made out of Los Angeles at a local perfumery and our ingredients are sourced from all around the world. For example, our vanilla comes from Madagascar, our jasmine comes from India, and our bergamot comes from Italy. Our organic sugar cane alcohol is from an eco-friendly distillery based in Oregon.

Home Fragrances

  • What are your candles made of?

    Our candle wax is made with a blend of 100% (non-GMO) soy and coconut wax. They do not contain paraffin wax. Our candle wicks are 100% cotton and lead-free. Each candle offers one of Skylar’s signature scent, created with Skylar Body's own fragrance blend with natural and essential oils.

    Our candles feature 100% cotton, lead-free wicks.

  • What are the wicks made of?

    Our candles feature 100% cotton, lead-free wicks.

  • What are the benefits of soy coconut candles?

    Our candle wax is made with a blend of 100% (non-GMO) soy and coconut wax. Soy coconut wax which is a natural, non-toxic, biodegradable and a renewable sustainable resource. Our wax candles are paraffin-free and burn cleaner, cooler, slower, and more evenly than other waxes.

    Did you know that over 95% of candles on the market today contain paraffin. In fact, many "soy" candles in today's market are actually a blend containing soy wax and paraffin wax. Our candles are clean burning, which means you can breathe without worrying when burning our candles.

  • How are your candles eco-friendly and sustainable?

    Our soy-coconut wax is biodegradable and from a renewable, sustainable resource. Our candles do not contain paraffin. Paraffin candles are made from petroleum (a non-renewable source) and release CO2 in the atmosphere when burned.

  • Do soy-coconut candles have as much fragrance as a paraffin wax candle?

    Yes! The scent of a candle comes from the pool of melted wax. Soy wax has a lower melting point than paraffin candles and consequently has a larger pool of melted wax to disperse the fragrance.

  • Where should I burn my soy-coconut candle?

    It is best to burn your candle on a stable, non-flammable, heat safe, hard surface away from drafts and material that could catch fire. Please do not leave your candle unattended. Keep burning candles out of reach of children and pets.

Scent Club


General

  • What is the Scent Club?

    Skylar’s Scent Club is an exciting members only club with exclusive access. You’ll receive a new exclusive, limited-edition scent in a travel-sized rollie (10mL/0.33 fl oz) each month.Your delivery is cruelty-free, natural, hypoallergenic, and flexible: change your frequency, skip a month, or add new favorites to try, all through your membership account. Plus, our members receive 10% off any Skylar products and first access to new products.

  • How do I sign up for the Scent Club?

    Joining the club is easy! Just visit our Scent Club page to set up your profile and complete your membership. Once you’ve become a Scent Club member, you can easily update your shipment, change your frequency, skip a month or add other products by signing into your Skylar account.

  • How long is the monthly scent available for purchase?

    Each new monthly scent launches at the beginning of the month! They will be sold throughout their month or until we have sold out. Make sure you grab yours before they’re gone!

    Since each scent is limited-edition, we will not be restocking any scents unless we decide to bring it back at a later date!

  • If I love the monthly scent, can I order more? Do they come in full sizes?

    We produce our monthly scents in a limited quantity and they are available until they sell out.

    Currently, we do not offer a full size of our limited edition scents, but we are considering this for the future for our most popular scents.

    With that said, please Contact Us to see if there’s anything we can do for you!

Account

  • When will I be billed for the monthly scent club?

    Your first order will be charged when you complete check out of your Scent Club membership. Your next monthly order is charged on the first business day of the month. If you change your scheduled ship date for upcoming months through your account, you will be billed on your modified scheduled ship date.

  • How do I add additional products to my upcoming box and update the frequency of when they ship?

    Add a little variety to your monthly box! Whether it’s a full size for layering or candle for your home, you can always customize your box by adding additional products. To add or remove products sign into your Skylar Scent Club account and click on Your Skylar Box. Scroll down to our products where you can add a product and select the frequency that it will ship. To make any changes to the products in your upcoming box click on Manage Membership.

  • How do I update my shipping and/or billing information?

    You can update your shipping address, billing address, and credit card information at any time by signing into your Skylar account under Billing & Shipping.

  • How do I change my ship date?

    Changing your ship date is easy through your member account. Just sign in to your Skylar account, select My Account then select Manage My Box. From there, click on the shipping date that you would like to change. Select a ship date from the calendar and click on Change This Month to change the ship date of this box. To change the day that all of your upcoming boxes ship, click on the Apply to All button.

  • What if the monthly scent I receive is not right for me?

    Our monthly scent club orders are covered by our 30-day happiness guarantee. Don’t like the scent? Just contact us within 30 days of receipt and we will email you a free return label to return the product for a refund or exchange it for a different scent.

  • How do I skip a month in my scent club?

    Skip the upcoming month’s scent in your Skylar Scent Club account under Manage My Box and clicking on Skip Box.

Shipping

  • I'm new to the Scent Club! When will my first box ship?

    Your first box will ship right after you complete your membership purchase! Orders are usually processed within 1-2 business days. You will receive an email confirmation with tracking information as soon as your order ships.

    You can update the scheduled ship date of your future boxes in your Skylar Scent Club Account. If the ship date is not adjusted, we begin shipping the next month's scent on the first business day of each month.

  • When will my monthly box ship?

    Your Scent Club box will ship around the first business day of each month, unless you have changed your desired ship date within your account.

  • Am I able to change my shipping option (standard, express, overnight)?

    Since your membership ships monthly, we only offer standard shipping on all orders. Please feel free to move up your ship date in your Skylar Scent Club account if you would like to receive your order sooner. Just sign into your account and you can move up your ship date under Manage Membership. Please note that the earliest a scent will ship is the first business day of the month.

Discount & Promotions

  • As a scent club member, what exclusive discounts do I receive?

    In addition to the exclusive monthly scent, members receive 10% off all other products on our site. To receive your discount, just sign in to your Skylar Scent Club account and add on additional products to your upcoming box through Manage My Box.

  • Do you accept promotional discounts? How do I add a discount to my order?

    Yes! You can add additional promotional discounts to your order. To apply a discount to your first membership order, enter your promo code in the “Discounts” box and click on “Apply” during checkout.

    To add a promo code to an upcoming box, sign in to your Skylar Scent Club account. In your Skylar Box, click on “Got a promo code?”, enter your promo code, and click on “Apply”. Have any questions? Feel free to Contact Us

  • I have a gift card can I used it towards my scent club purchase?

    To apply a gift card to your upcoming Scent Club order, please contact us and we would be happy to further assist.

  • Will referral incentives be given for scent club?

    Yes, you can still utilize our referral program with the Scent Club as you refer friends and family! To refer your friends please visit our referral link. If you would like to apply your referral credits to your upcoming box, please contact us and we would be happy to further assist.

Your happiness is our #1 priority.

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