Questions?

Contact Us. We’ll get back to you as soon as we can.

  • When will I be billed for the monthly scent club?

    Your first order will be charged when you complete check out of your Scent Club membership. Your next monthly order is charged on the first business day of the month. If you change your scheduled ship date for upcoming months through your account, you will be billed on your modified scheduled ship date.

  • How do I add additional products to my upcoming box and update the frequency of when they ship?

    Add a little variety to your monthly box! Whether it’s a full size for layering or candle for your home, you can always customize your box by adding additional products. To add or remove products sign into your Skylar Scent Club account and click on Your Skylar Box. Scroll down to our products where you can add a product and select the frequency that it will ship. To make any changes to the products in your upcoming box click on Manage Membership.

  • How do I update my shipping and/or billing information?

    You can update your shipping address, billing address, and credit card information at any time by signing into your Skylar account under Billing & Shipping.

  • How do I change my ship date?

    Changing your ship date is easy through your member account. Just sign in to your Skylar account, select My Account then select Manage My Box. From there, click on the shipping date that you would like to change. Select a ship date from the calendar and click on Change This Month to change the ship date of this box. To change the day that all of your upcoming boxes ship, click on the Apply to All button.

  • What if the monthly scent I receive is not right for me?

    Our monthly scent club orders are covered by our 30-day happiness guarantee. Don’t like the scent? Just contact us within 30 days of receipt and we will email you a free return label to return the product for a refund or exchange it for a different scent.

  • How do I skip a month in my scent club?

    Skip the upcoming month’s scent in your Skylar Scent Club account under Manage My Box and clicking on Skip Box.

  • How do I cancel my membership?

    To cancel your membership, visit Settings and click on Cancel Subscription.

    If your order has already been prepared or shipped by the time we receive your request, unfortunately, we can no longer cancel your order. Please Contact Us and we will be happy to assist you with a return or exchange.

Your happiness is our #1 priority.

We would love to hear from you.

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